Improve Customer Service
Commercial cleaning companies lose 25% of their customers every year, which means you are spending a lot of money to stay the same size. Complete the form to download your free copy of our latest guide:
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Boost Customer Retention & Revenue in 6 Steps
Set Actionable Goals:
Learn how to create a framework that has an end goal but has a series of intermediate achievements.
Set Your Team Up for Success:
Provide your team with the training they need to understand how their job impacts the company's goals.
Effectively Generate Results:
The framework described in this guide makes it easier for your team to tell if they are on track or if they must adjust.
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How To Boost Customer Retention:
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Set a SMART Goal
Establish Objectives
Creating Success
Once you have set a goal, each department needs a clear objective that helps them understand how they will drive results to meet the goal.
In the guide, you will learn how to set specific, measurable, attainable, relevant, and time-bound goals for your company.
When you ask cleaners to improve customer retention, show them the correlation between customer satisfaction and service delivery.
Each metric is designed to help your team determine if they are on track or not which will help you make the right adjustments.
As you create a goal implementation framework based on metrics, you need to make sure you are capturing the right data in real-time.
In this step, you will learn how to develop real-time metrics that will help your team proactively monitor their own service delivery.
Determine Key Results
Collect & Record Data
Adjust as Necessary
Learn how to improve your customer retention rate by delivering a quality clean.